Cancellation policy
Consumers have a fourteen-day right of withdrawal.
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.
To exercise your right of withdrawal, you must inform us (Patrik Pondorfer, Iselsberg 195, 9992 Iselsberg, Austria, austrianspeptides@gmail.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded.
Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
– To Patrik Pondorfer, Iselsberg 195, 9992 Iselsberg, Austria, austrianspeptides@gmail.com
– I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notifications on paper)
- Date
(*) Delete as appropriate.
Special notes
If you finance this contract with a loan and later cancel it, you are also no longer bound by the loan agreement, provided both contracts constitute a single economic unit. This is particularly likely to be the case if we are also your lender or if your lender uses our services for the financing. If the loan has already been disbursed to us when the cancellation takes effect, your lender assumes our rights and obligations under the financed contract with respect to the legal consequences of the cancellation or return. The latter does not apply if this contract concerns the acquisition of financial instruments (e.g., securities, foreign currency, or derivatives).
If you want to avoid a contractual obligation as much as possible, exercise your right of withdrawal and also cancel the loan agreement if you are entitled to a right of withdrawal for that as well.
Addendum to the cancellation policy
Explanation regarding returns and exclusion of the right of withdrawal
Since peptides are among the sensitive laboratory chemicals that can lose quality due to UV radiation, moisture, temperature fluctuations or vibration, they are excluded from the right of withdrawal as soon as the seal has been removed or the protective cap opened.
Unopened and originally sealed products can be returned within the framework of the statutory right of withdrawal.
After opening, damage or improper handling (e.g. strong shaking, exposure to light or heat), returns are excluded for reasons of health protection, hygiene and product stability.
Note regarding transport damage
Should a product be damaged during shipping (e.g., leaking vials, broken packaging), the buyer is obliged to inform us immediately upon receipt by email and to attach photos of the damage.